Author
Masters in health administration, University of La Verne, La Verne, United States
Abstract
Introduction: Emotional intelligence (EI) is considered a critical componentof a nurse’s characteristic trait which is known as a significant predictor of aperson’s job performance and life success. Transactional Analysis (TA) plays a fundamental role in nurse-patient communication and managing emotionsduring difficult dialect with patients. The aim of this review is to discuss theframework of EI and TA, and how the combined theories can be utilized tofurther educate nurses and enhance the patient’s experience. Exploring the idea of combining EI, TA, and other theories and adding these addendums to the nursing curriculum may advance the empathy and communication skills of nursing students.Methods: The method used in this review is a literature search using databases, such as Medline, EBSCO, and Google Scholar, etc. to form a critical discussion of this area. Key words such as emotional intelligence, transactional analysis, nursing curriculum, and relating theoretical models were used to identify applicable documents. Four studies involving EI and TA were sampled. A combination of data collection tools, such as lecture series and intervention programs, were used to authenticate the results. Other instruments used were ego state questionnaires, empathy, and five point Likert scales. No study design or type of literature was excluded in healthcare to substantiate the application of EI and TA into the nursing curriculum.Results: Sixteen nurses attended a six-week psycho-education program using communication and empathy scales, and patient satisfaction surveys to improve their empathetic and communication skills. The result of the mean communication score (177.8±20) increased to (198.8±15) after training (p=0.001). The empathy score increased from 25.7±7 to 32.6±6 (p=0.001). The overall result reflects that training can improve emergency nurse’s communication and empathy skills.Conclusion: The data suggests there are under-researched theories withfuturistic topics that have value to the nursing community. Suitable evaluation of these theories is vital to nursing education. Implementation and training for nursing students and existing nurses may help shift the culture of medical education ahead by creating a more educated and empathetic work environment.Keywords: Emotional intelligence, Transactional analysis, Patient, Communication, Nursing, Students, Curriculum
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